FAQ
Frequently Asked Questions
How do I book a package?+
Choose a package and either submit an inquiry or reserve directly online. A patient coordinator contacts you within 24 hours (usually much faster) to review your case, confirm you're a suitable candidate, agree dates, and answer every question. Nothing is final until your medical review is complete — the online deposit simply secures your slot.
How does the deposit and payment work?+
Reserving a package requires a 20% deposit, paid securely online by card. The remaining balance is paid locally after your in-person consultation confirms the treatment plan — before any procedure begins. If the medical review finds you're not a suitable candidate, your deposit is refunded in full.
What exactly is included in the package price?+
Every package lists its inclusions and exclusions in full on its page — typically airport transfers, hotel accommodation, the procedure itself, medications, aftercare, and a dedicated coordinator. International flights and visas are never included. There are no hidden extras: anything outside the listed scope is quoted in writing before you commit.
How are your partner hospitals and doctors vetted?+
We work exclusively with accredited hospitals and licensed specialist clinics. Every surgeon is board-certified with a minimum of 10 years in their specialty, and we review complication rates, facility standards, and real patient outcomes annually. If a partner falls below our standards, we stop referring — simple as that.
Do I need a visa to travel to Egypt?+
Most nationalities can obtain an e-Visa online in a few days or a visa on arrival at the airport. Your coordinator confirms the requirements for your nationality and provides an invitation letter and hotel confirmation to support your application if needed.
Can someone travel with me?+
Absolutely — most patients bring a companion. Package hotel rooms are double rooms, so a companion usually stays at no extra accommodation cost (meals and flights aside). Tell your coordinator when booking and we'll arrange transfers for two.
What happens after I fly home?+
Aftercare doesn't end at the airport. Surgical packages include structured remote follow-up — photo reviews, scheduled video calls with your medical team, and a direct WhatsApp line to your coordinator. Written warranties and growth guarantees are honored internationally.
What is your cancellation and refund policy?+
Deposits are fully refundable if you cancel more than 14 days before your scheduled arrival, or at any point if our medical review finds you unsuitable for the procedure. Cancellations within 14 days can be rebooked to new dates once free of charge. Force-majeure situations (illness, travel bans) are always handled case by case, in your favor.
What languages does your team speak?+
Our coordinators work in English and Arabic as standard, with French and German-speaking coordinators available on request. All medical reports are provided in English, and translators can be arranged for any consultation at no charge.